Webhook ingestion service outage due to global AWS outage

Incident Report for Keragon

Resolved

This incident has been resolved.
Posted Oct 21, 2025 - 01:21 UTC

Update

We are continuing to monitor for any further issues.
Posted Oct 21, 2025 - 01:17 UTC

Monitoring

The AWS services have started recovering. The incident duration was from 06:50 - 09:30 UTC. Unfortunately, during that period many workflow automations have failed due to never being ingested in the first place - many of our partner vendors experienced the same outage. We advise manual checking & replaying all workflow automations during that period. We continue to monitor the health of our infrastructure and taking various mitigation actions.
Posted Oct 20, 2025 - 10:11 UTC

Identified

There is a major global outage with AWS affecting US-east-1 which is part of our critical infrastructure. There is currently partial outage on Keragon's webhook ingestion service & the Keragon dashboard. Our engineers our working to mitigate the situation.
Posted Oct 20, 2025 - 10:03 UTC
This incident affected: Keragon Dashboard, Keragon Webhook Ingestion Service, Keragon Workflow Orchestration Service, AWS apigateway-us-east-1, AWS eks-us-east-1, AWS rds-us-east-1, and AWS sqs-us-east-1.